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Have you ever felt like you’re leading the 311 operations without clear benchmarks or trusted peers?
We understand the challenges of leading 311 operations under the expectation of possessing all the answers.
We unite senior leaders from top 311 and government contact centers to share insights and shape the future of public service.
Our Mission
Our Focus
Fostering innovation, operational excellence, and trust through peer collaboration and responsible technology use in government services.
That’s why the National 311 Executive Council brings former and current 311 leaders together.
You gain clarity, confidence, and support from leaders who truly get the job.
The National 311 Executive Council helps you lead your operations with total confidence.
Connecting government leaders to shape the future of 311 services.
Peer Insights
Share real-world experiences and benchmarks with fellow leaders.
Tech Leadership
Advance responsible AI and technology use in public services.
Prepare your workforce for future challenges with expert guidance.
Workforce Ready
You’re no longer leading 311 alone—and the whole profession moves forward.
Frequently Asked Questions
What is the National 311 Executive Council?
The 311 Executive Council is a peer-led group of senior 311 leaders from cities and counties across North America. It was created to give 311 executives a trusted place to learn from each other, share insights, and help shape the future of 311.
How is this different from conferences or associations?
Most conferences are large, public, and vendor-driven.
The 311 Executive Council is smaller and more focused, designed for candid, closed-door conversations, and built specifically for senior 311 leaders—not general audiences.
I am a 311 Director. How do I get an invitation?
If you lead a major metro contact center and have not received an invite, you can join our waitlist. We review the waitlist quarterly. If a spot opens up or we expand the group, we will contact leaders who manage high-volume, complex operations.
Is this a vendor group or sales forum?
No. The Council is not vendor-led and not a sales forum. It is a peer-to-peer executive space focused on leadership, operations, and the future of 311.
Is there a cost to participate?
At this stage, the focus is on building the right founding and expansion group, and there is $0 cost for approved members.
Why are you relaunching the Council now?
The Council was originally founded in 2014 to set standards for the industry. Today, the need is even greater. Budget cuts and the rise of AI have left city leaders without adequate strategic support. We are regrouping to close the strategic gaps and provide the tools that 311 executives need to survive and thrive.
What do members actually do?
Council members participate in executive-level discussions with peers, sharing lessons learned and challenges, exploring trends like AI, digital service delivery, and CX, and helping define what “good” looks like for modern 311. The format is designed to respect busy executive schedules.
Is membership open to everyone?
No. Membership is currently by invitation only. This helps ensure the right mix of senior leaders, meaningful, trusted conversations, and a peer environment where members feel comfortable sharing openly.
What is the "Public Sector GenAI Playbook"?
This is one of our main projects for 2026. Right now, many cities are guessing how to use Artificial Intelligence (AI). We are working together to write the official rules (the Playbook) on how to use AI safely to answer non-emergency calls without losing the human touch.
How is the National 311 Executive Council structured?
The 311 Executive Council is a peer-led group of senior leaders who care deeply about the future of public service. The Council is made up of:
Founders: the original 311 leaders who helped shape the vision and purpose of the Council
Council Members: senior 311 executives from cities and counties across North America who share insight, experience, and leadership
Board of Advisors: respected executives from related industries who offer outside perspective and strategic guidance
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Get in touch
council@311execcouncil.com
